Worcestershire – Healthcare Professionals

WMAS is currently the PTS provider for Worcestershire area from. The service has been commissioned by the three local CCGs – Redditch & Bromsgrove, Wyre Forest and South Worcestershire. Please note the service will transfer to a new provider – E-Zec Ltd – on 1 April 2020.

What is included in the contract?

Patients who are registered with a GP in either of the three CCG areas, for journeys to healthcare appointments locally, throughout the West Midlands and further afield (e.g. specialist treatment)

Main sites include:

  • Worcester Royal Infirmary
  • Alexandra Hospital, Redditch
  • Kidderminster Hospital
  • Princess of Wales Hospital, Bromsgrove

and other sites including community hospitals in Evesham, Malvern, Pershore and Tenbury Wells

What is not included in the contract?

We do not take patients to private appointments, nor to routine GP appointments.

This contract is not operational 24/7. The latest that patients can be collected is 20:00 ensuring the journey is completed by 22:00 Each hospital may have its own arrangements for ‘out of hours’ transport requests.

Other WMAS services

If patients need to travel outside the local area for treatment, WMAS provides transport in many parts of the West Midlands including:

  • Queen Elizabeth Hospital, Birmingham
  • Heartlands Hospital
  • Good Hope Hospital
  • Solihull Hospital
  • Walsall Manor
  • Warwick Hospital
  • UHCW, Coventry
  • George Eliot Hospital, Nuneaton
  • Stratford Hospital
  • Leamington Hospital (CERU)
  • Ellen Badger Hospital, Shipston-on-Stour
  • New Cross, Wolverhampton
  • Russell’s Hall, Dudley
  • Royal Orthopaedic Hospital

as well as renal dialysis units in Worcestershire and treatment centres for mental ill-health in the Black Country

Details can be found on dedicated pages on this website

Other providers

A number of hospitals in the West Midlands have their own arrangements. These include City and Sandwell General Hospitals and Birmingham & Midland Eye Centre. These have their own transport. Dudley & Walsall Mental Health Partnership is not covered by WMAS, nor are acute hospitals in Herefordshire, Shropshire and Staffordshire.

We do not take patients to the main sites if they are registered with GPs outside the area. Arrangements will have to be made with the relevant CCG and their PTS provider.

Journeys of more than 50 miles are included in the contract, although WMAS requests sufficient notice to facilitate these.

Are all patients included?

No. Patients will need to meet eligibility criteria set by the CCGs (in line with DoH guidance). PTS is for those with a clinical need. Patients should be encouraged to use their own / public transport or travel with friends or relatives.

Patients will be asked a number of questions to determine eligibility and ensure the right transport is allocated; this is why it is important they request transport, wherever possible.

How can I contact WMAS?

To make a booking on behalf of a patient call 0121 307 9116

If you are requesting transport for a same-day discharge or transfer, please call the Patient Flow Centre [PFC] on 01905 768058. The PFC is open between 09:00 and 17:00, Monday to Friday.

To advise us that a patient is ready, register for our online service, or make general enquiries call 0121 307 9116 or email here

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