Hereford & Worcestershire – For Patients

Please note the service transferred to a new provider – Ezec Ltd – with effect from 1 April 2020. They are responsible for the majority of Patient Transport within the counties.

Information on this page is broken down into sections as follows:

Which hospitals are covered by WMAS?
How do I request transport?
What happens next?
What happens on the day of the appointment?
How can I contact you?

Which hospitals are covered by WMAS?

If you are registered with a GP in Herefordshire or Worcestershire, and are eligible for PTS, we will provide transport to some hospitals and treatment centres. This includes regular journeys for dialysis.

Main sites include:

  • Queen Elizabeth Hospital
  • Heartlands
  • Good Hope
  • Solihull
  • New Cross
  • Russells Hall

If you are travelling into any of the hospitals listed from outside the West Midlands, you will need to call Ezec.

How do I request transport?

To request transport to a Birmingham hospital listed Click Here!

For transport to New Cross or Russells Hall Click Here!

You will be asked a number of questions to determine your eligibility for PTS, and to ensure we send the appropriate staff and vehicle.

When calling please ensure you have your appointment details to hand, as well as your GP practice and NHS number. All calls are recorded.

What happens next?

If you are accepted for transport you will be given a reference number when the booking is made. Please keep this safe, in case you need to refer to it before you travel (e.g. to change your appointment or cancel transport).

If you sign up to our message service you will get confirmation by text. We will also send a message on the day to tell you the vehicle is on the way to collect you.

What happens on the day of the appointment?

We advise patients to be ready at least 90 minutes before appointment time. Make sure you have your appointment letter with you, any medication, and food if necessary.

You will get a text message to say the vehicle is on the way, if you have signed up to our message service.

Our staff will collect you from your home address, and will ensure your property is secure. You will be escorted to the vehicle and seated comfortably. Some patients will need to travel in their own wheelchair or on a stretcher. Do not bring too many unnecessary belongings with you as the crew may not be able to store them.

In most cases, you will be with other patients on the vehicle.

We will take you to your appointment and hand you over to a member of staff.

When your treatment has finished, hospital staff will inform us you are ready to return. In larger hospitals, you will be able to do this yourself via an on-site screen.

Our staff will take you home, and make sure you are safe and sound before leaving.

How can I contact you?

If you need to alter or cancel your transport or wish to give us feedback on your journey you can contact us:

Tel : 0121 307 9116

Email : ptsenquiries@wmas.nhs.uk

Post : Patient Experience Team, West Midlands Ambulance Service NHS Foundation Trust, Waterfront Way, Brierley Hill. DY5 1LX

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