Worcestershire – For Patients

For many years, WMAS has provided PTS throughout Worcestershire. This includes patients registered with GPs in Redditch & Bromsgrove, Wyre Forest and South Worcestershire, and who are eligible for transport, through the region and the rest of the UK.

Please note the service will transfer to a new provider – E-Zec Ltd – on 1 April 2020.

Information on this page is broken down into sections as follows:

Which hospitals are covered?
Are there any hospitals that are not covered?
How do I request transport?
What happens next?
What happens on the day of the appointment?
How can I contact you?

Which hospitals are covered?

If you are registered with a GP in Worcestershire, and are eligible for PTS, we will provide transport to hospitals and treatment centres locally, throughout the West Midlands and the rest of the country. This includes regular journeys for dialysis for example, and specialist centres elsewhere in the UK.

Main sites include:

  • Worcester Royal Infirmary
  • Alexandra Hospital, Redditch
  • Kidderminster Hospital
  • Princess of Wales Hospital, Bromsgrove
  • and other sites including community hospitals in Evesham, Malvern, Pershore and Tenbury Wells

This can be a little confusing! If you are not sure, please call the General Enquiry line on 0121 307 9116

If you are travelling into any of the hospitals listed from outside the West Midlands, you will need to call your home provider.

Are there any hospitals that are not covered?

Occasionally, patients need to travel outside the local area. WMAS provides transport for many parts of the West Midlands including:

  • Queen Elizabeth Hospital, Birmingham
  • Heartlands Hospital
  • Good Hope Hospital
  • Solihull Hospital
  • Walsall Manor
  • Warwick Hospital
  • UHCW, Coventry
  • George Eliot Hospital, Nuneaton
  • Stratford Hospital
  • Leamington Hospital (CERU)
  • Ellen Badger Hospital, Shipston-on-Stour
  • New Cross, Wolverhampton
  • Russell’s Hall, Dudley

as well as dialysis centres in Worcestershire and for mental ill-health in the Black Country

A number of hospitals in the West Midlands have their own arrangements. These include City and Sandwell General Hospitals and Birmingham & Midland Eye Centre. These have their own transport. Dudley & Walsall Mental Health Partnership is not covered by WMAS.

We do not take patients to private appointments, nor to routine GP appointments.

How do I request transport?

To request transport, please call 0121 307 9116. The office is open from 08:00 to 18:00, Monday to Friday.

You will be asked a number of questions to determine your eligibility for PTS, and to ensure we send the appropriate staff and vehicle.

When calling please ensure you have your appointment details to hand, as well as your GP practice and NHS number. All calls are recorded.

What happens next?

If you are accepted for transport you will be given a reference number when the booking is made. Please keep this safe, in case you need to refer to it before you travel (e.g. to change your appointment or cancel transport).

If you sign up to our message service you will get confirmation by text. We will also send a message on the day to tell you the vehicle is on the way to collect you.

What happens on the day of the appointment?

We advise patients to be ready at least 90 minutes before appointment time. Make sure you have your appointment letter with you, any medication, and food if necessary.

You will get a text message to say the vehicle is on the way, if you have signed up to our message service.

Our staff will collect you from your home address, and will ensure your property is secure. You will be escorted to the vehicle and seated comfortably. Some patients will need to travel in their own wheelchair or on a stretcher. Do not bring too many unnecessary belongings with you as the crew may not be able to store them.

In most cases, you will be with other patients on the vehicle.

We will take you to your appointment and hand you over to a member of staff.

When your treatment has finished, hospital staff will inform us you are ready to return. In larger hospitals, you will be able to do this yourself via an on-site screen.

Our staff will take you home, and make sure you are safe and sound before leaving.

How can I contact you?

If you need to alter or cancel your transport or wish to give us feedback on your journey you can contact us:

Tel : 0121 307 9116

Email : ptsenquiries@wmas.nhs.uk

Post : Patient Experience Team, West Midlands Ambulance Service NHS Foundation Trust, Waterfront Way, Brierley Hill. DY5 1LX

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