Coventry & Warwickshire – Healthcare Professionals

WMAS was appointed as the PTS provider for Coventry & Warwickshire areas from April 2015. The service has been commissioned by the three local CCGs – Coventry & Rugby, South Warwickshire and Warwickshire North.

What is included in the contract?

Patients who are registered with a GP in either of the three CCG areas, for journeys to healthcare appointments locally, throughout the West Midlands and further afield (e.g. specialist treatment). All journeys of up to 50 miles are included in the contract, and those of a longer distance should also be arranged with WMAS, ideally with 48 hours notice.

Main sites include:

  • University Hospitals Coventry & Warwickshire
  • St Cross Hospital, Rugby
  • George Eliot Hospital, Nuneaton
  • Warwick Hospital
  • Stratford Hospital
  • Ellen Badger Hospital, Shipston-on-Stour
  • Leamington Spa Hospital (CERU)
  • Myton Hospice sites
  • and other sites including dialysis units

St John’s Ambulance provide PTS for Coventry & Warwickshire Partnership Trust.

What is not included in the contract?

We do not take patients to private appointments, nor to routine GP appointments.

Patients who are not registered with a GP in the local area covered by Coventry & Rugby, Warwickshire North and South Warwickshire CCGs, are not included in this contract. We will endeavour to make transport arrangements for these patients, but request at least 48 hours notice wherever possible. Other CCGs have their own PTS providers; we cannot transport their patients without prior agreement.

Other WMAS services

If patients need to travel outside the local area for treatment, WMAS provides transport in many parts of the West Midlands including:

  • Queen Elizabeth Hospital, Birmingham
  • Heartlands Hospital
  • Good Hope Hospital
  • Solihull Hospital
  • Walsall Manor
  • Worcester Royal Infirmary
  • Alexandra Hospital, Redditch
  • Kidderminster Hospital
  • New Cross, Wolverhampton
  • Russell’s Hall, Dudley
  • Royal Orthopaedic Hospital

as well as some treatment centres for mental ill-health in the Black Country

Details can be found on dedicated pages on this website

Other providers

A number of hospitals in the West Midlands have their own arrangements. These include City and Sandwell General Hospitals and Birmingham & Midland Eye Centre. These have their own transport. Dudley & Walsall Mental Health Partnership is not covered by WMAS, nor are acute hospitals in Herefordshire, Shropshire and Staffordshire.

We do not take patients to the main sites if they are registered with GPs outside the area. Arrangements will have to be made with the relevant CCG and their PTS provider.

Journeys of more than 50 miles are not included in the contract, although WMAS will endeavour to facilitate these.

Are all patients included?

No. Patients will need to meet eligibility criteria set by the CCGs (in line with DoH guidance). PTS is for those with a clinical need. Patients should be encouraged to use their own / public transport or travel with friends or relatives.

Patients will be asked a number of questions to determine eligibility and ensure the right transport is allocated; this is why it is important they request transport, wherever possible.

How can I contact WMAS?

To make a booking on behalf of a patient call 01926 310312

To advise us that a patient is ready, register for our online service, or make general enquiries call 01926 310312 or email here

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