NHS Friends and Family Test

The NHS Friends and Family Test (FFT) is an important opportunity for our patients to give us feedback on the care and treatment received so that we can further improve our services.

The FFT enables the Trust to ask patients how likely they are to recommend our service to friends and family if they needed similar care or treatment. We’d like to hear the views of patients who:

  • have dialled 999 and have been seen by an ambulance clinician but, following assessment have not been conveyed to hospital.
  • have used West Midlands Ambulance Service’s Non-Emergency Patient Transport Service to attend hospital appointments.

How does it work?

You will be asked to answer the following question: “How likely are you to recommend our service to friends and family if they needed similar care or treatment?”

You will be invited to respond to the question by choosing one of six options, ranging from “extremely likely” to “extremely unlikely”.

You will also have the opportunity to explain why you have given your answer, so please answer any follow-up questions.

You may be asked to answer the question by returning a postcard, by phone or on a website.

Please complete the Friends and Family Test (FFT) Survey by answering the questions below and then clicking ‘submit’. Thank you.

Do you have to respond to the questions?

Your answers are voluntary. But if you do answer, your feedback will provide valuable information for the Ambulance Service to celebrate good practice, and identify opportunities to make improvements.

If you feel that you should have been given the opportunity to respond but did not receive the question, please contact the Patient Experience Team.

How will the results be used?

The Patient Experience Team will gather the results and analyse them rapidly to see if any action is required. They will be reviewed at the Trusts Learning Review Meeting.

Contact Details

fftIf you have any questions regarding the survey, please contact the Patient Experience Team

West Midlands Ambulance Service NHS Foundation Trust
Regional Ambulance Headquarters
Millennium Point
Waterfront Business Park
Waterfront Way
Brierley Hill
West Midlands

Telephone:  01384 246370

Email: pals@wmas.nhs.uk

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