Latest News

Patient Transport Service – New Website

We are very pleased to announce that West Midlands Ambulance Service Patient Transport division now has its own website. The site will feature contact details, information about our contracts in the Midlands and other parts of the UK. We will also be featuring the latest news about our service and our staff.


New Business in Walsall

WMAS has been chosen to provide PTS for patients travelling to and from the Walsall Palliative Care Centre and a number of other centres in the area.

This follows the decision of ISS to exit the PTS market. Happily for the handful of staff affected, they have transferred to WMAS and continue to provide the service.

The contract also includes some equipment transport and transfer of patient records.

Changes for Staffordshire Patients

Recent changes to our contracts mean that patients, registered with a Staffordshire GP, are no longer able to access PTS with WMAS. They should contact the new provider – ERS – on 0800 035 6511.

The exception is Walsall Manor Hospital where WMAS will continue to provide transport for eligible Staffordshire patients.

New Contract Commences!

Despite the challenges posed by the Corona Virus pandemic, WMAS successfully initiated the new PTS contract for Sandwell & West Birmingham CCG on 1 April 2020.

WMAS now provides a 24/7/365 service having stepped in earlier in the year to deliver the ‘Out of Hours’ service.

Staffordshire CCGs Decide Not To Award PTS Contract

Following a long tender process, the six CCGs in the Staffordshire and Stoke-on-Trent area, decided not to award the contract [due to commence 1 August 2020] citing the unforeseen challenges of the Corona Virus pandemic.

It is envisaged that the current provider Ezec will be asked to extend the current contract, whilst WMAS will deliver the service for patients to / from New Cross and Cannock Hospitals and local dialysis centres.

Contract Success in the Black Country

Following a competitive tender process, WMAS is delighted to be awarded the contract for the new enlarged contract covering much of the Black Country.

The current service provided by WMAS for Wolverhampton and Dudley CCGs will be expanded from April 2020 to include Sandwell and West Birmingham. The new key treatment centres include City and Sandwell Hospitals and specialist units, alongside those served at the moment including New Cross and Russells Hall.

Worcester PTS Service To Cease

Following a competitive tender process, WMAS is disappointed to report the service currently provided to patients in Worcestershire will cease after 31 March 2020.

The commissioners have awarded a new contract for Herefordshire and Worcestershire to E-Zec Ltd. They currently operate the service in Herefordshire and will commence the new contract on 1 April 2020.

Cheshire Contract Success!

West Midlands Ambulance Service is pleased to announce it has retained the PTS contract for Cheshire, Warrington and The Wirral.

The five-year contract, which commences on 6 April 2019, allows WMAS to continue to invest in the service, including new vehicles and two extra operating bases.

This will ensure the best care is provided for patients within the region.


Walsall Contract Extended!


WMAS is please to announce that following discussions with commissioners, the service provided to Walsall Manor Hospital will be extended until 2021. The service will be expanded with staff numbers doubling, and an increase in vehicles supporting the contract.

walsall staff

How are we doing?

We are keen to hear about your transport experience – we use feedback to improve services to patients.


You can complete a short survey here.

Or you can email

Or call us – please refer to the pages specific to your location.

We look forward to hearing from you!